Autoengage » Mystery Research http://autoengage.com Automotive Dealership Marketing Thu, 29 Dec 2011 19:56:04 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 Mystery Shopping http://autoengage.com/mystery-shopping http://autoengage.com/mystery-shopping#comments Thu, 29 Jul 2010 14:45:01 +0000 Robert http://www.autoengage.com/?p=373 Mystery shopping your Internet sales team is an important step in solidifying your online marketing and sales strategy. The management team needs to be aware of Internet department response times, the appropriate use of email templates, auto responders, correct grammar usage, and overall content of the emails being delivered to your customers. 80% of all sales are made between the 5th and the 12th customer contact, and having a process that fosters the customer relationship and measures the sales associate’s performance is key to maximizing your advertising return on investment. Click here to view a sample report

AutoEngage will mystery-shop your Internet sales associates, service department or parts department, and track the results for 30 days. We compile the response history so you can see for yourself if they are delivering your message, their message, or no message at all.

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